One human reads every email. Real reply, usually within one business day.
info@carvapp.comMost replies arrive within 24 hours on weekdays.
Including the bits below saves a back-and-forth and gets you a fix faster.
Common requests have their own pages — no email needed.
If your car shows up in someone's spot and you'd rather it didn't — fill out the form. Removed within 30 days.
Permanently remove your Carva account and all associated data.
What data we store, what we don't, where it lives, and what your rights are.
The agreement between you and Carva when you use the app.
Same FAQ as the homepage, here for direct linking.
Carva offers 7 free scans to try the app. After that, you can either subscribe (Pro $4.99/mo for 20 scans/day, or Pro+ $49.99/mo for 50 scans/day) or buy scan packs ($0.99 for 7 scans, $1.99 for 20 scans, or $3.99 for 50 scans — no expiry, use whenever). Each scan uses paid car recognition regardless of whether you save the result, which is why the app relies on subscriptions or packs to operate.
Every car gets a rarity tier from Notable to Unicorn. Mass-market daily drivers don't earn any points — your collection stays meaningful. The rest are scored by a private model that weighs several signals together; the rarer the find, the bigger the score. A Unicorn-tier spot can earn 1000+ XP.
Ghost cars are rare legends that appear randomly on your map. Walk to one, open the AR view, and study the car from any angle as if it were really there. Catch it to add it to your Ghost Garage permanently.
Yes — every user gets a unique invite code shown on their profile. When your friend enters your code in the app, BOTH of you get +3 bonus scans. Codes can be redeemed once per user and only by new accounts that haven't spotted anything yet.
No. You see your own spots at exact coordinates. Other people's spots appear only after 24 hours, with a ~5 km random offset and faces/plates blurred — protecting both the spotter and the car owner.
Suspicious spots aren't "not counted" — they're rejected the moment you submit them and never enter the database. Every photo runs through a battery of checks: is it a real car or a scale model? Are these real-world pixels or a phone screen? Is it a poster, magazine page, or art print? Has the photo already shown up somewhere on the internet? Anything that fails goes straight to the bin. The exact methods stay private — that's the only thing protecting the leaderboards.
Yes — the AI works on any car anywhere. The leaderboard separates global ranking from country ranking, so you can compete with neighbours and the world at the same time.